The business challenge
Launch day is only the beginning.
Websites and apps need constant care: updates, renewals, backups and fixes. Without an owner, small problems turn into outages.
- Today: Nobody notices the site is downWith the right solution: Uptime monitoring that alerts us before your customers notice.
- Today: Plugins and libraries months out of dateWith the right solution: Scheduled updates, tested on staging before they reach production.
- Today: Backups no one has ever restoredWith the right solution: Automatic backups, stored off-site and checked.
- Today: Hosting accounts in someone else’s nameWith the right solution: Cloud accounts set up in your name and documented.
What we deliver
Care for the systems behind your business.
We focus on the websites, applications and cloud services we build or take over — not office hardware.
Cloud setup & management
Hosting, domains, email deliverability and SSL configured and kept current.
Infrastructure management
Servers, databases and storage sized for your traffic and reviewed regularly.
Website & app maintenance
Core, plugin and dependency updates, tested before they go live.
System monitoring
Uptime, errors and performance tracked, with alerts when something changes.
Technical support
A clear channel for questions, fixes and small changes, answered by the team that knows your system.
Security & performance
Security patches, access reviews, backups and speed improvements.
Key features & benefits
Peace of mind, in practical terms.
- Proactive monitoring
- Problems are spotted early, often before they affect a single customer.
- Tested updates
- Your systems stay secure without updates breaking what already works.
- One team that knows the code
- Support requests go to people who built or have reviewed your system.
- Monthly summary
- You see what was updated, fixed and improved, in plain language.
Our process
How we take things over.
Whether we built it or not, we start by understanding what you have.
- 01
Audit
We review hosting, code, access, backups and security, and list the risks.
- 02
Stabilise
Urgent fixes, updates and missing backups are handled first.
- 03
Monitor
Uptime, error and performance monitoring is switched on with alerts.
- 04
Maintain & improve
Regular updates, support and improvements, reported every month.
Use cases
Who a care plan suits.
Illustrative examples of how businesses use this service — not client case studies.
- Illustrative example
A business without an IT team
Someone to own the website, hosting and email setup, with a simple monthly plan.
- Illustrative example
A company with a custom app
Ongoing updates, monitoring and fixes after the original build is finished.
- Illustrative example
A site inherited from another agency
An audit, a clean-up and a stable footing before new work begins.
Managed IT & Support: your questions.
Can you support a website you didn’t build?
Yes. We start with an audit of the code, hosting and access, then agree what we can maintain and what should be fixed first.
What’s included in a care plan?
Typically updates, backups, uptime monitoring, security patches and a set amount of support time each month. We tailor it to your system.
Do you provide office IT or hardware support?
No. We manage the websites, applications and cloud services behind your business, not office networks or devices.
How do we request help?
Through a shared channel or email, with each request tracked until it’s done. Urgent issues are flagged and handled first.
Will we still own our hosting and accounts?
Yes. Accounts are set up in your name, and we work through access you grant. You can take them back at any time.
Related services
Often paired with this.
- WebsitesWebsite Design & DevelopmentBusiness sites, online stores and redesigns that explain what you do and turn visits into enquiries.Explore service
- Software developmentWeb Application DevelopmentPortals, dashboards and internal tools that replace spreadsheets, email threads and manual steps.Explore service
- AI & automationAI Automation & SolutionsWorkflows, assistants and integrations that take repetitive work off your team.Explore service
Make your technology work smarter.
Tell us what you run today and what worries you about it. We’ll reply within one working day with a suggested next step.
